Learn how to identify and resolve common QuickBooks bank connection issues, including bank errors, incorrect login details, expired connections, security verification problems, and accounts that no longer connect properly. The following solutions are based on the provided QuickBooks troubleshooting material.
Common Bank Connection Issues in QuickBooks
QuickBooks uses your bank connection to automatically download transactions into your accounting records. However, a connection can fail for several reasons, including bank maintenance, outdated login credentials, additional security requirements, closed accounts, or changes made by the financial institution.
Below are common QuickBooks bank errors and practical ways to fix them.
Fix the Continue Button After Bank Authorization
Sometimes, the Continue button becomes unresponsive after you authorize QuickBooks through your bank's mobile app. This can happen when the bank redirects you to its app and does not properly return the authorization confirmation to your QuickBooks Online session.
How to Fix It
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Use the QuickBooks Online mobile app and connect your account through Banking > Connect Account.
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If your bank provides an option to enter credentials directly, choose the browser-based login instead of opening the bank's app.
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Try another browser, such as Chrome instead of Safari.
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Use a desktop or laptop because some banks handle browser redirects differently on mobile devices.
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Contact QuickBooks Support if the issue continues.
QuickBooks Error 101: Bank Account Inactive
Error 101 can occur when a bank account has had little or no activity for an extended period, generally around 12 months. Your bank may also require you to confirm the account status.
How to Fix QuickBooks Error 101
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Sign in to your bank's website.
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Confirm that you can access the account.
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Check whether the account is active and has recent transactions.
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Complete any notifications or verification requests from your bank.
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Return to QuickBooks and refresh the bank connection.
In QuickBooks Online, open Bank transactions and select Update. QuickBooks Self-Employed users can go to Settings > Manage accounts > Refresh all.
Fix QuickBooks Bank Errors 102 and 105
Errors 102 and 105 generally indicate a problem on the bank's side. Bank maintenance, server problems, or temporary outages can prevent QuickBooks from connecting successfully.
Wait approximately 24–48 hours, then try the connection again. You can also:
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Check your bank's website for service alerts.
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Refresh the connection in QuickBooks Online.
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Use Settings > Manage accounts > Refresh all in QuickBooks Self-Employed.
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Refresh the connection in QuickBooks Sole Trader through Bank transactions.
Fix QuickBooks Error 103: Incorrect Bank Login
QuickBooks Error 103 usually appears when the user enters an incorrect bank user ID or password or selects an incorrect bank URL.
For an Existing Bank Connection
Go to All apps > Accounting > Bank transactions, select the edit option on the affected account, choose Edit account sign in, and update your credentials. Then select Save and connect.
For a New Bank Connection
Search for your financial institution using the correct bank URL. Enter your current online banking credentials and try an alternate bank URL if the first option does not work.
Fix QuickBooks Error 106: Bank Account Closed
Error 106 occurs when QuickBooks cannot find a bank account on your financial institution's website. The account may have been closed, suspended, or otherwise changed.
First, sign in to your bank's website or mobile app and verify the account status. If the account is closed, disconnect it from QuickBooks and connect your new bank account.
To disconnect it, open Bank transactions, select the affected account, choose the edit option, and select Disconnect account. You can then select Link account to add the replacement account.
Fix QuickBooks Error 108: Action Required
Error 108 means that your bank has placed a message, notification, or required action on its website that is preventing QuickBooks from completing the connection.
Sign in directly to your bank's website and review all notifications. Complete any required verification or acknowledgment. Afterward, return to QuickBooks and refresh the bank connection.
Fix QuickBooks Error 109: Update Bank Password
Error 109 appears when your online banking password has expired or needs to be changed.
Change the password directly on your bank's website first. Then return to QuickBooks Online, open Bank transactions, select the affected account, choose Edit account sign in, and enter the new password. Select Save and connect when finished.
Fix QuickBooks Error 155: Bank Connection Not Supported
Error 155 means your financial institution is not currently allowing QuickBooks to automatically retrieve banking data. In this situation, you may need to authorize the connection with your bank or manually upload transactions.
You can contact your bank to authorize the QuickBooks connection and request escalation to the appropriate financial institution services team. If automatic connectivity remains unavailable, manually import your bank statement using a CSV file.
Fix QuickBooks Error 179: Already Logged In
Error 179 can occur when your bank rejects a QuickBooks login because you are already signed in somewhere else.
To resolve it:
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Log out of your bank website and mobile app on all devices.
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Wait about 15 minutes.
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Clear your browser cache and cookies.
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Try connecting to your bank through QuickBooks again.
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Contact your bank if the error continues.
Fix QuickBooks Error 185: Additional Security Verification
Error 185 means your financial institution requires additional security information after you enter your normal login credentials. This may include a security question or one-time password.
Enter the requested security information when prompted. If the security question does not appear, try another browser or disable the browser's pop-up blocker. For one-time passwords, obtain the code from your bank and enter it when QuickBooks requests it.
If you recently changed security settings or contact information with your bank, enter the updated information exactly as it appears on the bank's website.
Fix QuickBooks Errors 187 and 192
Error 187 indicates that additional security information, such as a security question or one-time password, was entered incorrectly. Verify the information on your bank's website and enter the correct details in QuickBooks.
Error 192 occurs when the bank requires additional sign-in information that QuickBooks cannot automatically process. If automatic downloading is unavailable, you can manually upload your bank transactions using a CSV file.
Fix QuickBooks Error 323: Duplicate Bank Accounts
Error 323 indicates that the same bank account may have been connected more than once or that two connected accounts have similar names or account numbers.
Rename duplicate accounts on your bank's website if necessary. Then disconnect the duplicate account from Bank transactions and reconnect the correct account using a unique name.
Fix QuickBooks Error 324: Bank Account Not Found
Error 324 occurs when QuickBooks can no longer locate a connected account on the bank's website. This may happen after changes to the bank's website, account information, account number, or account status.
Before disconnecting the account, review and match any pending transactions. This helps prevent duplicate transactions after reconnecting.
Steps to Fix Error 324
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Sign in to QuickBooks.
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Open All apps > Accounting > Bank transactions.
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Locate the account displaying Error 324.
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Select Fix now.
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Select the affected account and choose Disconnect.
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Confirm the disconnection.
Afterward, use Link account to connect your current bank account.
Fix QuickBooks Error 350: Reauthorization Required
Error 350 appears when the connection to your bank or credit card account expires or changes. Some financial institutions may require reconnection periodically.
Open Bank transactions, select the affected account, and choose Fix now. Confirm your bank user ID and password, update the information if necessary, and select Save and connect.
If the problem continues, try signing in through an incognito or private browser window.
Fix QuickBooks Bank Errors 355, 570, 580, and 591
Errors 355, 570, 580, 590, and 591 indicate that QuickBooks could not connect to the bank because of an unexpected problem on the bank's side.
In most cases, wait a few hours and try the connection again. If the problem remains, check whether your bank has reported an outage or maintenance issue.
Fix QuickBooks Errors 390 and 1000
Error 390 can appear when your bank is making changes that affect its QuickBooks connection. You may need to upgrade the bank connection before transactions resume automatically.
Error 1000 indicates a problem with the bank connection and may require you to disconnect and reconnect the account.
Before disconnecting a bank account, review your downloaded and pending transactions to reduce the risk of duplicate entries.
Fix QuickBooks Error 9999
Error 9999 indicates that bank transactions are not updating. Wait up to 48 hours to see whether the problem resolves automatically. If the error remains, contact support. You can also try using an incognito browser window or clearing your browser cache before reconnecting.
Final Words
QuickBooks bank connection problems can occur because of incorrect login information, inactive or closed accounts, security verification, temporary bank outages, duplicate connections, or changes made by your financial institution. Identifying the specific error code makes troubleshooting much easier.
Before disconnecting any bank account, review your existing transactions carefully. If a connection continues to fail after following the appropriate troubleshooting steps, contacting your bank or QuickBooks Support can help determine whether the problem is related to your financial institution or the QuickBooks connection.